Bancroft Fitness – General Policies & Facility Rules

At Bancroft Fitness, we are committed to providing a safe, clean, welcoming, and respectful environment for all members, staff, and visitors.

As a not-for-profit, community-focused fitness facility, we strive to make fitness accessible and enjoyable for individuals of all ages and abilities. We ask everyone to do their part in maintaining a positive environment by following our facility rules and treating others with courtesy and respect.

Member Conduct & Respect

All members, guests, staff, instructors, and visitors are expected to conduct themselves respectfully, both within our facility and when interacting with Bancroft Fitness through social media or other communication channels.

Bancroft Fitness has zero tolerance for:

• Bullying, harassment, discrimination, or intimidation.

• Threatening, aggressive, abusive, or violent behaviour.

• Inappropriate or offensive language directed at others.

• Behaviour that creates an unsafe, hostile, or uncomfortable environment.

• Disrespectful conduct toward staff, members, or visitors.

• Deliberate misuse or damage of gym equipment or property.

Members are expected to follow all facility policies, posted signage, staff instructions, and the terms of their membership agreement.

Membership Suspension & Termination

Bancroft Fitness reserves the right to suspend or terminate membership privileges when facility policies or membership agreement terms are violated.

Violations may include, but are not limited to:

• Failure to follow gym policies, rules, or staff instructions.

• Creating disturbances or interfering with other members’ use of the facility.

• Smoking or vaping anywhere inside the facility.

• Engaging in illegal activities or conduct that threatens the safety of others.

• Using the facility while under the influence of alcohol or drugs in a manner that compromises safety.

• Intentionally damaging, misusing, or vandalizing gym property.

• Allowing unauthorized individuals to enter the facility, including during after-hours access.

• Engaging in inappropriate or disrespectful behaviour toward others, in person or online.

Depending on the severity of the violation, disciplinary action may include a warning, temporary suspension, loss of after-hours access, or permanent termination of membership.

Serious violations may result in immediate termination without a prior warning. Membership fees may be non-refundable in accordance with the membership agreement and applicable law.

Bancroft Fitness also reserves the right to restrict or block individuals from its official social media platforms for abusive, threatening, or inappropriate conduct.

General Facility Rules

To ensure a safe, clean, and enjoyable experience for everyone, all members must follow these guidelines.

1. Appropriate Attire & Footwear

• Proper athletic attire and clean, closed-toe athletic footwear are required.

• Sandals, bare feet, and footwear that marks or damages flooring are not permitted in workout areas.

• Clothing and footwear must be appropriate for safe exercise and respectful of the shared environment.

2. Equipment Use & Cleanliness

• Wipe down equipment after each use using the cleaning supplies provided.

• Return all weights, mats, and equipment to their designated locations.

• Use equipment safely and for its intended purpose.

• Do not drop, throw, or misuse weights or other equipment.

• Report damaged, malfunctioning, or unsafe equipment to staff immediately.

• Be considerate of others waiting to use equipment.

3. Food & Beverages

• Food and chewing gum are not permitted in workout areas.

• Water and other beverages are permitted in secure, spill-resistant containers.

• Glass bottles and containers are strictly prohibited.

4. Personal Belongings & Lockers

• Members are encouraged to leave valuables at home or secure them in the lockers provided.

• Daily-use lockers are available and must be emptied after each visit unless otherwise authorized.

• Bancroft Fitness is not responsible for lost, stolen, or damaged personal belongings, subject to applicable law.

• For safety reasons, members are encouraged to remove loose or dangling jewellery before exercising.

5. Safety & Emergency Procedures

Member safety is a priority at Bancroft Fitness.

• First aid supplies and an Automated External Defibrillator (AED) are available on-site.

• Staff are trained in First Aid and CPR.

• Members must exercise within their abilities and use equipment safely.

• All injuries, accidents, safety concerns, or equipment malfunctions must be reported to staff as soon as possible.

• Members must follow posted emergency procedures and staff directions.

• In the event of a serious medical emergency, call 911 immediately.

Members using the facility during after-hours access are responsible for following all safety and emergency procedures when staff are not present.

6. Respect for Others

• Be courteous and respectful of other members’ personal space and workout routines.

• Harassment, intimidation, bullying, and inappropriate behaviour will not be tolerated.

• Personal music must be listened to through headphones or earbuds.

• Personal speakers and playing music aloud are not permitted.

• Phone conversations should be kept brief and respectful of others.

• Photography and video recording must comply with the Bancroft Fitness Photography & Video Recording Policy.

7. Facility Care & Maintenance

• Help keep workout areas, change rooms, and common spaces clean and tidy.

• Dispose of garbage in the designated receptacles.

• Notify staff if an area requires cleaning or maintenance.

• Members who intentionally damage or vandalize gym property may be held financially responsible for repair or replacement costs, where permitted by law.

• Equipment or facility concerns should be reported promptly.

Compliance With Facility Policies

All members are responsible for familiarizing themselves with Bancroft Fitness policies and following the rules established to protect the safety and enjoyment of everyone using our facility.

Bancroft Fitness management reserves the right to enforce facility policies, address inappropriate behaviour, and take reasonable action to maintain a safe and respectful environment.

Our Commitment

Bancroft Fitness is proud to serve our community as a not-for-profit fitness facility. By working together and respecting one another, we can continue to provide an affordable, inclusive, and positive fitness experience for everyone.